Privacy Policy

1. Who We Are

Roberts Optometrists Ltd
38 St John’s, Worcester, WR2 5AJ
Email: info@robertsoptometrists.co.uk

2. What Data We Collect

When you use our website contact form, we may collect:

Your name
Email address
Phone number

3. How We Collect Your Data

We collect information:

When you complete our online contact form

4. How We Use Your Data

We use your information to:

Book and manage appointments
Respond to your enquiries
Send you relevant email communications (if you have consented)

5. Sharing Your Data

We will never sell your personal information.
We may share your data with:

Our secure marketing CRM system for appointment and enquiry management

6. Marketing

If you have opted in, we may send you occasional emails about our services and special offers.
You can opt out at any time by clicking ‘unsubscribe’ in any email or contacting us directly.

7. Data Retention

We will keep your personal data for 5 years from your last interaction with us, unless we are legally required to keep it longer.

8. Security

We use secure data storage software and limit access to authorised personnel only.

9. Cookies & Tracking

Our website uses cookies and Google Analytics to help us improve our site and understand visitor behaviour. You can adjust your browser settings to refuse cookies.

10. Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections or updates
Request deletion of your data
Restrict or object to processing
Withdraw consent for marketing
Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been breached

To exercise these rights, please contact us at info@robertsoptometrists.co.uk.

By using our website, you agree to this Privacy Policy.